Refund Policy
Last updated: 22 October 2026
You get access the moment your payment confirms, and a pass gives instant access to digital content, so passes are generally not refundable once access has started. We'll put things right when something went wrong on our side.
When we refund
- You paid but didn't get access, and we can't fix it within 48 hours of you telling us.
- You paid twice for the same thing by mistake.
- You sent too little and would rather have it back than pay the difference. Until a payment is complete, it gives no access.
When we don't
- You changed your mind after access started.
- Your pass has run out.
- Your account was closed for breaking our Terms.
How to ask
Email support@vaasflash.com within 14 days of paying, from your account's email address, with the date and amount of the payment. You'll hear back within 3 business days.
How refunds are paid
Payments are made in cryptocurrency, so refunds are too: we send the USD value you paid, in the coin you paid with, to a wallet address you give us, through our payment provider NOWPayments. Blockchain network fees are deducted. A refund ends the pass it refunds.
Disputes
Crypto payments can't be reversed by a bank, so if something's wrong, please write to us first; we'd rather fix it.