Support

Paying

You pay once, in cryptocurrency (Bitcoin, Ethereum, USDT and 100+ other coins), on NOWPayments' payment page. Access starts as soon as the payment confirms on the blockchain, usually within minutes; some coins take longer. Nothing renews, so you'll never be charged again without buying again.

I paid but don't have access

• Wait for the payment to confirm; your account page shows your payments and passes.
• If you sent less than the price (network fees can do that), the payment shows as partly paid and gives no access yet. Write to us and we'll sort it out.
• Still stuck after an hour? Email support@vaasflash.com with the date and amount.

Videos won't play

• Reload the page; the video link is only valid for a few minutes.
• Check that your pass covers that video's category on your account page.
• A video that was just added may still be processing for a few minutes.
• Try another browser, or turn off extensions that block content.

Account and password

Forgot your password? Use Forgot password on the sign-in page; the link arrives by email (check your spam folder). You can change your email address and password on your account page.

Your passes

Your account page shows each pass and when it ends. Buying again before a pass ends adds the time on, rather than overlapping. To delete your account, email support@vaasflash.com from its address.

Favourites

Save a video with "Add to favourites" on its page; your saved videos are on your favourites page.

Refunds

See our Refund Policy.